Returns Policy


Proof of purchase must be presented when making a return and items must be returned in a reasonable time frame, in original condition (with original packaging).  Change of mind is not a valid reason.   


Non-returnable Items  

For hygiene reasons, we do not offer exchange or refund on the following unless the item is faulty.  If in doubt about size, ask a staff member to open the pack and measure the item with a tape measure. 

  • All food items which includes food colouring, icing and decorations 

  • Hosiery and undergarments 

  • Stockings and socks 

  • Novelty contact lenses and eyelashes 

  • Wigs that have been removed from original packaging 

  • Teeth  

  • Latex masks 

  • Cosmetics 

  • Special FX makeup and prosthetics where the original seal has been tampered with. 

  • Earrings 

Other items which can’t be returned are: 

  • cut ribbon 

  • open packs of paper/card 


In accordance with the Office of Fair Trading (2015), Australian Consumer Law Refunds & Returns,